Identity review
Use the KYC guide when the request is about an individual, their identity details, or a personal document.
Open guideVerification
Prepare identity or business details, understand review status, and respond when more information is needed.
3 articles
Prepare for review
Choose the guide for the person or business being checked
Verification is easier to resolve when the submitted details match the person or business record and every requested document is readable and current. Follow the request shown for your workspace instead of relying on a generic checklist.
Business review
Use the KYB guide when the request concerns a company, its registration details, or its owners.
Open guideA delayed review
Use the delay guide when the status has not moved or the next action is unclear.
Open guideKeep the workspace and review reference nearby when you contact Gruv so the team can find the right context.
Bring the review context, not the sensitive document
Tell Gruv whether the review concerns a person or business, the workspace involved, the current status, and the action requested on screen. Use the approved verification flow for documents rather than attaching identity or ownership records to a general support message.
How do I verify my identity (KYC)?
Understand the individual-review path, what to check before submitting, and how to respond to a follow-up.
How do I verify my business (KYB)?
Understand the business-review path and prepare the company details requested for your workspace.
What should I do if verification is delayed?
Check the current status, look for a requested action, and gather the details support needs to investigate.
Still need help?
Tell us what you are trying to do, what you can see, and where the workflow stopped. We will route the question to the right person and follow up.