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Practical guides for account setup, verification, payment requests, Payment Runs, guest checkout, and workspace settings.
Start with the current screen
Choose the guide for the action in front of you
A payment request, a Payment Run, guest checkout, and a bank payout method are different flows. Match the page title, active workspace, status, and action you can see before following a guide. That keeps you from changing the wrong record while an approval, verification review, or provider session is pending.
Money going out
Use the payment-request guide for one payable talent. Use the Payment Runs guide for a CSV with beneficiary IDs and separate process, approval, and execution actions.
Browse sending guidesBefore contacting support
Note the active workspace, page, record reference, current status, reason code, and exact error. Leave passwords, one-time codes, identity documents, access tokens, and full bank details out of an ordinary request.
Contact GruvBrowse by topic
Pick the topic that fits your question. Each category links to step-by-step guides for that part of Gruv.
Getting Started
Choose the right starting point for your workspace, first relationship, and next billing or payment task.
3 articlesBrowseVerification
Prepare identity or business details, understand review status, and respond when more information is needed.
3 articlesBrowseSending payouts
Create one payment request or prepare a Payment Run, then review statuses, approvals, and holds before money moves.
3 articlesBrowseReceiving payments
Plan how a client pays, where the payment should go, and which country and currency details need confirmation.
3 articlesBrowseMerchant of Record and Agent of Record
Separate customer billing from contractor engagement, then confirm who owns each legal, tax, and payment responsibility.
3 articlesBrowseAccount and security
Manage your profile, browser-saved preferences, workspace context, and the access questions that need attention.
3 articlesBrowse
Still need help?
Tell us what you are trying to do, what you can see, and where the workflow stopped. We will route the question to the right person and follow up.