Virtual Account RecordsGruv AI

Give every deposit a clear status and trail

Keep receiving-detail records, deposit states, available references, and exceptions in one operations view. Finance can work from the same reviewed record instead of reconstructing context from separate threads.

Receiving-detail statusDeposit state historyHold reason and referencesFinance handoff

Plan your record workflow See the record model

Setup begins by agreeing which records, statuses, reasons, and references your teams need.

Deposit record

Reference: dep_84F2

Held

Receiving-detail status: Active
Review reason: Sender reference needs review
Next action: Confirm deposit context

A deposit record teams can work from

Keep the current state, review context, and available references together from operations review through finance handoff.

Receiving-detail status

Keep requested, active, suspended, and closed records visible to operations.

Deposit state

Track pending, credited, held, and returned deposits on their own records.

Exception context

Keep the hold reason, available references, and current state beside the deposit.

Shape the workflow around your finance process

Your team owns the scope and the exception policy. Gruv keeps the resulting record and handoff legible.

Define the record scope

Choose which customers or workflows need separate receiving-detail records.

Read the current status

Give operations the receiving-detail and deposit states available on the record.

Review the exception

Read the hold reason, references, and timestamps when a deposit needs review.

Hand off to finance

Share the reviewed status, references, and reason with the finance team.

Related receiving workflows

Continue from account status to deposit follow-up

Use these guides to review receiving-detail scope, record boundaries, and the invoice context behind a collection.

Review receiving-detail scope

See how an account request, returned instructions, deposit status, and references stay connected.

Understand record boundaries

Review the account, provider, and operational decisions that remain specific to each program.

Connect invoice and collection context

Keep the invoice, hosted checkout result, and finance references together for follow-up.

Frequently Asked Questions

Which receiving workflows should we include?+

Your team chooses the customers or workflows that need separate receiving details. Bring that scope to the planning conversation so the record model reflects how finance already works.

Which account statuses can the record show?+

A receiving-detail record can show requested, active, suspended, or closed. The status gives operations and finance a shared view of where the record stands.

Which deposit statuses can operations review?+

A deposit record can show pending, credited, held, or returned, together with its available references and timestamps.

How should our team handle held or returned deposits?+

Your team defines the review path. Gruv keeps the deposit status, available hold reason, references, and timestamps together so the next reviewer has the right context.

What should finance receive at handoff?+

Choose the statuses, references, reasons, and timestamps finance needs. The handoff can then use the same deposit record operations reviewed.

Ready to map your virtual account records?

Bring the receiving workflows, deposit statuses, hold reasons, references, and finance handoff fields your teams need.

Request a demo Developer resources

We will use your answers to define the record scope.