Contractor billing
Collect from clients when contractor work is ready
Connect the client, contractor, contract, tax treatment, payment corridor, payment split, and payout details before collection.
Explore this pathMerchant of Record
Take an invoice from ready to paid
Gruv helps your team prepare the invoice, clear the checks that matter, share hosted checkout, and follow the payment through refunds or disputes. Every step stays tied to the same invoice.
Ready-to-pay invoicesHosted checkoutPayment updatesRefund and dispute history
Seller, tax, market, payment, and settlement responsibilities are confirmed for your setup.
Follow the invoice before and after payment
Opening checkout is only the middle of the story. Gruv keeps the checks that happen before payment—and the updates that come after—connected to the invoice that started it all.
One path from invoice to checkout
Keep the customer, amount, currency, payment link, and hosted checkout connected to the invoice.
Checks before you collect
Hold the payment link until the invoice has the required information and approval.
Tax details where they belong
Keep VAT status, reverse-charge decisions, tax quotes, and checked amounts with the invoice.
A clear history after payment
Tie payment updates, refunds, and disputes back to the invoice your finance team already follows.
Before the first payment
Set the rules once, then start collecting
A Merchant of Record setup works best when everyone knows who sells, who invoices, how tax is handled, where funds settle, and who steps in when something changes.
Agree those details before the first payment link goes live, so product, operations, finance, and support can work from the same playbook.
Six questions to answer before launch
- Who is the legal seller and who issues the invoice?
- Which customers, markets, currencies, and transactions are included?
- Who calculates, collects, files, and remits tax?
- Which provider collects the payment and where do funds settle?
- Who handles refunds, disputes, chargebacks, and reserves?
- How do payouts, reconciliation, accounting, and support fit in?
How it works
From invoice draft to a clear payment history
Give the happy path and the awkward moments equal attention. A payment is not finished until your team can explain a refund or dispute too.
01
Agree how billing will work
Choose the seller, tax approach, payment provider, settlement path, and owners for exceptions.
02
Prepare the invoice
Add the customer, line items, currency, tax details, and the references needed for this billing flow.
03
Clear the required checks
Make sure the invoice has the information and approval it needs before opening checkout.
04
Share hosted checkout
Send the approved invoice to hosted checkout and keep payment updates tied to it.
05
Follow through to close
Record refunds or disputes and carry the invoice and provider references into reconciliation.
Two ways to start
Start with the way your team bills today
Contractor billing and freelancer invoicing share the same basic journey, but the people, checks, tax responsibilities, and payout steps can differ.
Freelancer invoicing
Take a client invoice from issue to paid
Create the invoice, share hosted checkout, follow the payment, and keep refunds or disputes connected to the same record.
Explore this pathExplore each part of the workflow
Go deeper on the parts of billing, payment collection, and reporting that matter to your team.
Pre-collection checks
See what can be checked before a contractor payment link is opened.
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Invoice workflow
See the invoice records and customer details used to prepare a collection.
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Hosted checkout
Follow the handoff from an approved invoice to a provider-hosted payment flow.
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Payment collection
Explore how payment links and provider updates fit into the wider billing workflow.
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Reporting and reconciliation
See how finance can follow payment, refund, and dispute activity.
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Trust and coverage
See how payment partners, controls, and market coverage fit into Gruv.
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Frequently Asked Questions
What does the Gruv Merchant of Record workflow cover?+
It keeps the important steps around an invoice together: customer and line-item details, checks before collection, tax information, hosted checkout, payment updates, refunds, and disputes.
Is Gruv the legal seller for every transaction?+
Not in every case. The legal seller, invoice issuer, tax responsibilities, supported markets, payment methods, and settlement path are confirmed for your billing setup before you start collecting payments.
How does tax work in the billing flow?+
The invoice can carry VAT validation, reverse-charge status, or a tax quote when those steps are part of your setup. Your team agrees who handles registration, collection, filing, and remittance before launch.
What happens before a Merchant of Record payment link is issued?+
Gruv checks that the invoice has the required approval and information before opening checkout. For contractor billing, that can include the contractor, contract, client entity, tax, screening, payment corridor, payout, and payment-split details.
What happens when there is a refund or dispute?+
Refund and dispute updates stay connected to the original invoice, including the provider references finance needs to follow what changed. Your team also agrees who owns chargebacks, reserves, and negative balances.
What is the best way to get started?+
Start with one type of transaction in one market. Agree who sells and invoices, how tax and payments work, where funds settle, and who handles exceptions. Then test a payment, refund, and dispute before expanding.
Turn your billing flow into a working plan
Show us how you invoice customers, collect payment, handle tax, and close the books today. We’ll help you map the checks, checkout, refunds, and disputes around it.
Start with one billing flow in one market.