One payment request
Use the single-payment guide to select a payable talent, add service lines, review totals, and submit a request.
Open guideSending payouts
Create one payment request or prepare a Payment Run, then review statuses, approvals, and holds before money moves.
3 articles
Choose the payout path
Start with the shape of the payment work
A payment request, a prepared Payment Run, and a held instruction need different next steps. Choose the guide that matches the work on screen, then confirm the talent or beneficiary, amount, currency, and available action.
A Payment Run CSV
Use the Payment Runs guide to upload multiple beneficiary rows and review their current states.
Open guideA payout that cannot move yet
Use the hold guide to understand the reason shown and what to review before the next attempt.
Open guideWhen you ask for help, include the payout or batch ID and the status explanation you can see.
Bring the payout reference and visible reason
Include the payout or batch ID, amount and currency, current status, and any reason code or explanation shown. Do not paste full bank details or credentials into the request. That context is usually enough to route the question without recreating the payment instruction.
How do I create a payment request?
Create and review one payment request. Submission is separate from payout approval or execution.
How do I run a Payment Run?
Prepare a payout file, review row-level issues, and understand the actions available for the batch.
Why is my payout on hold?
Read the reason and next action attached to a held payout before you retry or escalate it.
Still need help?
Tell us what you are trying to do, what you can see, and where the workflow stopped. We will route the question to the right person and follow up.