Gruv brings account setup, verification, payment requests, batch payment work, hosted checkout, and payout settings into one product. The exact pages and actions you can use depend on your account type, active team, and enabled finance capabilities. Start with the task on your screen instead of assuming every workspace follows the same path.
Choose the path that matches your work
These are the main paths described in this support library:
- Account setup: create a talent or business account, verify your email when requested, and complete the details shown for that path.
- Verification: open the Verification page, complete identity or business details, and follow the embedded verification session.
- One payment request: select a payable talent and project, add service lines, review totals, and submit the request.
- Payment Runs: upload a CSV that references existing beneficiaries, review each row, and use the process, approval, or execution action available to your role.
- Client checkout: open a payment link in guest checkout, confirm the invoice reference and amount, and continue to the hosted session.
- Payout settings: complete identity verification and add a bank payout method using the fields shown for its country and currency.
Check your context before you act
A business account can be connected to more than one team or workspace. Confirm the active context before inviting a talent, creating a payment request, uploading a Payment Run, or changing a payout setting. If the product asks you to choose a team, make that selection before continuing. A missing team connection or unavailable capability can disable the next action even when the page itself is visible.
Prepare the details each flow reuses
- Keep names and email addresses consistent with the account or business record you are setting up.
- Use the amount and currency shown in the source invoice, service line, or batch file rather than retyping from memory.
- Read the current status and reason text before retrying a held or incomplete item. Pending approval is different from held or failed.
- Keep the workspace, payment, batch, beneficiary, or review reference nearby when you ask for help.