Professional Deep Dives13 min read
Client Journey Mapping for Solopreneurs: From Inquiry to Payment and Handoff
If you work solo, a client [journey map](https://www.nngroup.com/articles/journey-mapping-101) should do more than describe how a client feels. It should help you control how work starts, moves, gets approved, and gets paid. In standard UX, a journey map shows the steps a person takes to reach a goal. In a service business, that same structure can become an operating tool for spotting where payment timing, scope clarity, handoff friction, and admin steps break down.
user journey mapcustomer experienceux design+2 more
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