How-To Guides23 min read
How to Structure a Maintenance and Support Agreement for Software
**Run every client through a clear software maintenance agreement (SMA) before support starts. Define scope, SLA commitments, payment rules, and proof requirements up front.** This is an operator workflow, not legal theater. Use it to protect delivery quality, keep maintenance profitable, and cut the argument loops that drain recurring revenue. If you work solo, this is the contract system that protects your capacity.
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