How-To Guides19 min read
How to Handle Subscription Downgrades with Proration Credits and Entitlement Control
**Step 1: Define the billing event before you debate policy.** Downgrade proration credits sound simple: a customer moves to a cheaper plan mid-cycle, and you may credit the unused value. In practice, the hard part is usually not the math. It is deciding which subscription changes should affect the current billing cycle at all.
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