Refund Reversal Policy Marketplace Articles

Building a Marketplace Refund and Reversal Policy That Holds Up in Disputes

By the end of this guide, you should have a refund and reversal policy that legal, ops, and engineering can execute without guesswork. For a marketplace platform, that means more than clean policy text. Support needs clear decisions, engineering needs enforceable transaction states, and finance needs records that still reconcile when a refund, payment reversal, or chargeback arrives out of order.