Browse 3 Gruv blog articles tagged Dispute Management. Settlement, reconciliation, and finance ops patterns for marketplaces.
Treat BNPL as a unit-economics decision first, not a checkout feature. For B2B services platforms, faster closes may help, but fees, disputes, and risk-management work can wipe out the upside if you do not model them up front.
This guide is for platform teams managing freelancer revenue risk. The operating rule is simple: by the time a payment dispute or chargeback starts, ownership, first-day actions, and decision criteria should already be defined.
Treat marketplace payments as an operating model decision, not a checkout widget decision. In a two-sided marketplace, customers pay the marketplace and the marketplace pays sellers. How well you scale depends on everything around that flow: monetization, merchant risk, payout operations, disputes, compliance, support, reporting, and fund recording.