DEP-8421 · Deposit
USD 860
- Sender
- Aster Works
- Sender reference
- FUND-0908
- Sender account
- Ending 4472
- Provider transaction ID
- ptx_7H2K91
- Received
- 10 Sep 2026 · 14:32 UTC
- Credited
- Not credited
- Journal ID
- Not available
Receiving details
Know when receiving details are ready
Request details for one currency, follow the setup status and share the instructions only after the account record is active and complete.
Review receiving setupFollow the account statusAction required
VA-402 · USD receiving request
Request recorded
- ✓
Request accepted
One currency and account profile are recorded.
- 2
Eligibility and setup
One or more setup checks still need attention.
- 3
Receiving details
Hidden until the account record is active and complete.
There are no receiving details to share while setup needs attention. Review the outstanding setup requirements with Gruv before sharing details.
Follow the request to a shareable state
VA-402 asks for USD receiving details. Recording the request is the start. The account still needs the checks that apply to its identity, program and receiving route.
CREATE_REQUESTED
Request recorded
The account, identity, chosen currency and request reference have been accepted for processing.
ENABLEMENT_PENDING
Readiness is checked
Verification, provider availability and the applicable receiving setup still determine what happens next.
Two possible outcomes
ACTIVE
Details are ready
Reveal and share the complete receiving fields.
ACTION_REQUIRED
Setup needs attention
Keep the details hidden and resolve the requested setup.
Why can a provider account be active while details stay hidden?
For a personal receiving route, provider activation is one input. Gruv also checks account and identity consistency, receive capability, reconciliation evidence, sender-reference evidence and a safe payout or return path. The customer record remains enablement pending or action required until those checks pass.
Held
Give support the identifiers that matter
DEP-8421 is a separate case after receiving details were active. The deposit drawer says what arrived and where it belongs, while the held state tells the team that review is still open.
Send the deposit ID, provider transaction ID, received time, sender reference and masked sender account when asking support to investigate. There is no credited time or journal ID yet.
What does held mean here?
Held means the deposit is under review. The customer view keeps the detailed policy reason private. It does not promise when the review will finish or that the deposit will become credited.
Can I assign or return this deposit here?
No. This customer view is an investigation record. It does not provide controls to attribute or return the deposit. Use the identifiers above when asking support to investigate the current state.
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Frequently Asked Questions
What needs to be ready before we request receiving details?+
A business workspace needs approved owner identity and business verification, plus an enabled provider and receiving setup. Personal receiving routes use their own identity and live-availability checks. Confirm the applicable route before rollout.
When can we share the receiving details?+
Share details only when the account record is active and the complete receiving fields are available. An accepted request or an active provider record alone is not enough.
What does a held deposit tell us?+
Held means the deposit is under review. Use the deposit ID, sender reference, masked sender account, provider transaction ID and received time to investigate; the state does not promise a release date or credited outcome.
Review one receiving setup
Bring the account profile and the currency you want to receive. We will work through eligibility, readiness and deposit follow-up.
Review receiving setup