Leakage Audit
Size the subscription revenue you are losing
Quantify churned revenue, failed-payment loss, and refund drag against SaaS benchmarks. Spot the biggest recovery lever before you spend on retention.
Benchmarks includedRecovery leversShareable
Inputs
Update the levers that drive subscription leakage.
Benchmark-based estimates
Leakage estimates are benchmark-based to help prioritize the highest-impact recovery levers, then tune with your cohort data.
- Benchmarks are approximate; refine them with your billing data and cohort behavior.
Process
How it works
- 01
Enter MRR + churn
Current MRR and monthly logo/dollar churn rates.
- 02
Add failed-payment + refund rates
Involuntary churn and refund volume as a share of bookings.
- 03
Compare to benchmarks
Typical SaaS ranges highlighted against your inputs.
- 04
Pick the top lever
Dunning, retention, or conversion. Where the recovery is biggest.
Frequently Asked Questions
What counts as revenue leakage?+
Leakage includes churned revenue, failed payment losses, refunds, and missed conversion opportunities.
Are benchmarks included?+
Yes. The tool compares your inputs to typical SaaS benchmarks for churn, dunning recovery, and refunds.
How should I use the recovery opportunity?+
It highlights where process changes (dunning, retention, conversion) may deliver the biggest returns.
Does this replace billing analytics?+
Use this to size likely leakage quickly, then validate against billing-system cohorts and event-level data.
Is this financial advice?+
Treat it as a prioritization tool for recovery work, then confirm the size of each lever in your billing and finance systems.
