Failure Diagnosis
Diagnose why a payout failed
Map failure patterns to likely root causes, resolution steps, and a prevention checklist. Turn payout-day firefighting into a runbook.
6 failure typesResolution pathsPrevention checklist
Failure type
Select the failure status you observed, then answer follow-up questions to get a prioritized recovery runbook.
Recovery runbook
This troubleshooter maps likely root causes and next actions from your inputs; confirm final return codes with provider responses.
Process
How it works
- 01
Pick the failure type
Rejected, returned, pending, wrong amount, compliance hold, account not found.
- 02
Enter corridor + rail
Country pair and rail so the tool can infer likely return reasons.
- 03
See root causes
Ranked list of likely causes + resolution actions.
- 04
Copy the checklist
Export the prevention steps into your ops runbook.
Frequently Asked Questions
What failure types are covered?+
The tool covers rejected, returned, pending, wrong amount, compliance hold, and account not found failures.
Is this an official return reason?+
This troubleshooter maps likely root causes and next actions from the pattern you describe; confirm the final return code against provider responses.
How should I use the prevention checklist?+
Use it as a runbook for future payouts and to update your onboarding or validation steps.
Can this help with reconciliation?+
Yes. Identifying root causes helps you tag failure reasons and reduce retries.
Does this cover every bank rail?+
It focuses on common global payout patterns. Rail- and provider-specific return reasons can still vary.
