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Marketplaces

Make every seller payout explainable.

Keep the settlement behind each seller payment in view. Your team can follow the approved amount, the payout status and the next action.

Talk through seller payouts See the seller review

Calculated by your marketplace

Cedar Goods · SET-208

Sales
USD 1,000
Refunds
− USD 100
Marketplace fee
− USD 90

Approved seller payable

USD 810

This is the amount passed to Gruv, with SET-208 attached.

These amounts assume the marketplace’s refund and fee rules. The marketplace fee shown here is separate from Gruv’s fees.

The next seller question

Find the payment. See what it needs.

A seller asks about their payout. Start with their name and settlement reference, then check the individual payment record.

An approved amount tells you what is owed. The payout status tells you where the payment stands.

Seller payment review

2 seller records

Cedar Goods

SET-208

USD 810

Awaiting payment review

The approved settlement is attached. Confirm readiness before processing.

Willow Home

SET-209

USD 420

On hold · Payout details need review

What does support do next?

Check the reason on SET-209 and confirm the payout details with the seller through your approved support process. The responsible team updates the beneficiary information and reviews the item again. Keep Cedar Goods and SET-208 separate when explaining either payment.

Keep the settlement in the answer.

Finance needs to match what your marketplace approved with what happened to the payment. Support needs the same connection when a seller asks for an update.

Seller
Cedar Goods
Settlement reference
SET-208
Approved amount
USD 810

Export the payout item’s state and payment reference, then match them to SET-208 in your settlement records. Later refunds and fee adjustments belong in your marketplace’s next approved calculation.

Explore reconciliation Review a payout run Connect your systems

Frequently Asked Questions

Does Gruv calculate the seller share?+
Your marketplace calculates the seller share. Apply your order, booking, refund, platform-fee and reserve rules in the system that owns them, then pass the approved amount and settlement reference into Gruv.
Can we start with a seller-payable CSV?+
Yes. Import approved payables as CSV or structured items. Each row needs a beneficiary, amount and currency. Add a settlement or booking reference and relevant seller details so support and finance can trace the result.
What does an approved settlement tell us about payment?+
It confirms the amount your marketplace has approved for the seller. Payment readiness, processing and the final payout result are separate checks and states. Follow the individual payout record before telling a seller that money has arrived.
What happens when one seller needs attention?+
Review that seller’s payout item and its reason details. Resolve the missing or incorrect information with the responsible team, then follow the next step for that item. Check the batch requirements before processing the rest of the run.
How do later refunds change the seller amount?+
Your marketplace applies the refund and any adjustment to its settlement records. Pass the next approved payable with references that explain the change. A payout record does not recalculate seller shares or undo a completed payment.
What do we agree before launching?+
Confirm seller eligibility, payment methods, countries, currencies, fees and FX treatment. Agree who handles exceptions and how finance matches the results. Start by describing your marketplace and payment cycle; you do not need a prepared export for the first conversation.

Let’s talk seller payments.

Tell us about your sellers, markets and payment cycle. We’ll help map how approved settlements reach a payout run.

Talk through seller payouts