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Subscription Lifecycle

Know what changes with each subscription state

Follow a subscriber from trial to active, through a pause or cancellation. Make the billing action and the customer’s next step clear.

Discuss your lifecycle rulesFollow the timeline

Studio · SUB-419

Current subscription

Active

Take a break

Pause → Resume

A paused subscription can return to active.

End the subscription

Cancel → Ended now

Cancellation records the ending immediately.

Follow the subscriber’s timeline

A trial ends. The subscriber takes a break, then returns. Keep the current state and the next billing action clear at each step.

For Studio subscription SUB-419, the team pauses on 10 September and resumes on 17 September. Resume is an explicit action on the paused subscription.

What happens to billing during a pause?

The subscription waits before continuing its billing workflow. Review any existing invoice or payment already in progress separately. Before resuming, check the billing period and next invoice; a pause does not establish a new billing date or issue a refund.

SUB-419 · September 2026

  1. Before 1 Sep

    Trialing

    The subscriber is in the configured trial period.

  2. 1 Sep

    Active

    The trial ends and the subscription moves to active. Follow the invoice and payment result separately.

  3. 10 Sep

    Paused

    The team pauses the active subscription. Its billing workflow waits before continuing.

  4. 17 Sep

    Active again

    The team resumes the paused subscription and reviews the next billing period.

Make the ending clear

If the subscriber decides to leave on 20 September, cancellation records the ending that day. Review what remains open alongside that decision.

20 September 2026 · SUB-419

Subscription canceled

Cancellation recorded
20 September
Subscription ended
20 September

The cancellation action ends the subscription immediately. It does not schedule cancellation for the end of the billing period.

Billing and product follow-up

Review what remains

  • Check existing invoices and any payment already in progress.
  • Decide whether a credit or refund needs a separate action.
  • Apply the customer’s access rules in the connected product.

A canceled subscription is no longer eligible for the pause-and-resume path.

Does subscription status also change product access?

Your connected product applies its access rules. Agree what customers can use while paused and after cancellation, then connect those rules to subscription changes. A billing status alone does not confirm that access has changed.

More in Subscriptions

Explore more in Subscriptions

Recurring billing

Keep billing periods, invoices and payment results connected.

Subscription pricing

Review the target plan price and timing before a subscriber changes plans.

Subscription proration

Review the credit and charge for a change during a billing period.

Frequently Asked Questions

Which subscriptions can we pause?+
You can pause an active or past-due subscription, then resume it from paused. Review outstanding invoices and connected product-access rules alongside the state change.
What happens when a trial ends?+
The configured trial end moves the subscription to active and the billing workflow continues. Check the invoice and collection result to confirm payment; active status alone does not mean an invoice is paid.
Can we resume a canceled subscription?+
Resume applies to paused subscriptions. A canceled subscription has ended; plan a new subscription for a returning customer and review the price, start date and any previous balance.

Plan each subscription change

Tell us how your trials end, when customers need a pause and how you handle cancellation. We’ll work through billing and product-access decisions together.

Discuss your lifecycle rules